Refund policy

Return & Refund Policy

At Culture Of Magic, your satisfaction is our top priority. We take great care in ensuring you receive quality products, but if there’s an issue, we’re here to help. Please review our return and refund policy below:

Damaged or Defective Items

If your item arrives damaged or defective, we’ll make it right by offering a replacement or refund. Here’s what to do:

  1. Contact us at [customer support email] within 7 days of receiving your order.
  2. Include your order number and a clear photo of the issue.
  3. Once your claim is reviewed and approved, we will provide a replacement or a full refund at no additional cost.

Incorrect Orders

If you receive the wrong item or size, don’t worry! We’ll correct the mistake free of charge:

  1. Email us within 7 days of receiving your order at [customer support email] with your order number and a photo of the incorrect item.
  2. We’ll arrange to send you the correct item as soon as possible or issue a refund if preferred.

Change of Mind or Size Exchanges

As each product is made to order, we are unable to accept returns or exchanges for change of mind or incorrect size selection. Please refer to the size guide provided on the product page before making your purchase.

Refund Eligibility

You are eligible for a refund in the following cases:

  • Damaged or Defective Items: Submit a claim with photos and your order number within 7 days.
  • Incorrect Orders: Provide a photo of the incorrect item, and we’ll offer a refund or replacement.

Refunds will not be issued for:

  • Change of mind
  • Incorrect size selection

Refund Process

Once your refund is approved:

  • Refunds are processed to the original payment method used at checkout.
  • It may take 7-10 business days for the funds to appear, depending on your bank or payment provider.

Lost or Stolen Packages

If your package is lost during transit or stolen:

  • Contact us at [customer support email] to initiate an investigation.
  • If the package cannot be located, we will offer a replacement or a refund.

Cancellations

Orders can only be canceled within 24 hours of purchase. After that, the order is processed, and cancellations are no longer possible.

Contact Us

For any questions or concerns about returns, refunds, or other issues, please reach out to us at culturofmagic1@gmail.com. We’re here to help!